Privacy Policy
Effective Date 3 March 2023
Your Privacy and Kate Ross (ABN 81204415946) t/a Kate Ross Wellness (collectively and individually referred to as “we”, “our”, or “us”).
INTRODUCTION
Who we are and how you can contact us
We are Kate Ross Wellness and we are based in Australia. We are committed to protecting your privacy and respect and uphold your rights when you use this Site. This Privacy Policy applies to the products and / or services, we provide on our Site (www.katerosswellness.com.au)(“Site”) and our social media channels and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram or Facebook for example, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
You can contact us for privacy related questions by emailing us at kate@katerosswellness.com.au.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
Our Role in your Privacy
If you are a customer or just a visitor on our Site, this Privacy Policy will apply to you.
Our Responsibilities
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
Your Responsibilities
Please read this Privacy Policy and the Terms & Conditions.
If you provide us with any data relating to a third party, you confirm that you have the right to authorize us to process that data on your behalf in accordance with this Privacy Policy.
When and How we collect Data
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or sending us an email, otherwise we might collect the data automatically. We may also collect data when:
You interact with us on social media
You accept our cookies and other tracking technologies on any device you use to interact with us
You voluntarily submit your data to us for any reason
Types of Data we may collect
Contact details (name, address, email)
Financial Information (bank details when you become our customer)
Data about the products or services you purchase
Data that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version)
Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)
Sensitive and personal information regarding your health and well-being
Sensitive and Personal Data
We respect that some personal information is sensitive in nature. We will collect sensitive data by methods that are reasonably secure: such as through Acuity Scheduling when you book an appointment.
We collect this information with a commitment to provide the most appropriate service available to meet your health and well-being needs. The sensitive information we will ask you to provide for this purpose may include:
Medical history and current health and well-being issues
Goals and intentions
Birth date
Sensitive Information for a minor
Sensitive information may be collected from children under the age of 18 under the following circumstances:
Only in the presence of their parent/guardian and with their parent or guardian’s full consent
All information collected from minors is securely stored in accordance with this privacy policy
Parents and guardians of minors are required to book the appointment on behalf of the minor under the age of 18
How and why we use your Data and disclosure
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes including:
To run our Site
Provide you with products, information and services
Customer support
Improve our Site
Make your experience on our Site more efficient and enjoyable
Market research e.g. we may contact you for feedback about our products and services
Provide you with information about events, other products or services or opportunities that may be of interest
Marketing (with your consent)
Monitor your compliance with our Website Terms and Conditions
We may disclose your data for the purposes it was collected and also:
As required by law subject to our obligations
With your consent
Within our business
Send you marketing material (with your consent)
Google Analytics, Facebook and Acuity Scheduling
We may use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.
Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.
We may use Facebook Insights to track your interaction with our Facebook page (https://www.facebook.com/katerosswellness), this will allow us to track usage and improve the performance of our page. We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy here and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.
Acuity Scheduling
We use Acuity Scheduling to book and manage your appointments and store your data. https://acuityscheduling.com/privacy.php
What are your choices?
Don’t provide us with personal data
You can choose not to provide us with any personal data. However if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
Turning off cookies
Our Site uses cookies and similar technologies to provider certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
Don't want marketing?
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by (a) completing the contact us form on our contact page or by unsubscribing within the email if you have previously subscribed to our emails.
What are your rights?
You can exercise your rights at any time by contacting us via the contact us page on our Site - https://www.katerosswellness.com.au/contact or via email at kate@katerosswellness.com.au.
You can access information we hold about you
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.
Inaccurate information
You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate.
Objections to using data for profiling or automated decisions
We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
You have the right to have your data erased
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
Third parties who process your data
We share data with third parties in the following circumstances:
Our suppliers and service providers working for us
Our professional and legal advisors
Law enforcement or other government authorities
Where we have your consent to do so or otherwise where we are legally permitted to do so.
How we store and protect your personal information
We are committed to ensuring the safety and security of all of your personal information. We will take reasonable precautions to protect your information from misuse interference, loss, unauthorized access, modification, or disclosure. For example, we:
Limit access to personal information to a “need-to-know” basis
Store all hard copies of personal information in secure premises, only accessible by authorised personnel, that is: Kate Ross;
Store data securely on cloud servers or other types of networked or electronic storage, with providers who are subject to encryption and data protection policies
Ensure our devices are protected by passwords and are stored in secure premises
Ensure the devices we use to collect, hold, use and disclose personal information contain anti-virus software;
However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.
We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information.
When you provide us with personal information, that information may be collected, stored, and processed on servers located outside of Australia. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.
Age of consent
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.
Cookies and how to block them
We use cookies, this helps us improve the products and services we provide. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.
Web Beacons
We may use web beacons (or clear gifs) on our website and in our emails. When we send emails, we have the ability to track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.
Governing law
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
Complaints about a privacy breach
We take complaints and concerns regarding privacy seriously. You are welcome to communicate privacy concerns in writing. Once received, we will then attempt to resolve it within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.
Updates to our Privacy Policy
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it’s the latest version.
See our Terms and Conditions here: Terms and Conditions